FAQ’S

Registration

Just visit www.Subzfresh.com and complete the registration process.
No, it’s totally free of cost.
Registration is mandatory at www.subzfresh.com to maintain a security level and after all enjoy the benefits which subzfresh offers time to time.
No, only one time registration is required.
Only one address can be registered through one account.
No, for the security and privacy of every customer, only one account can be registered through a single phone number and email ID.
Yes, you can register different accounts using different mobile number and email address for a common address.

Account Related

My account includes all the details of your past orders and the payment method used by you.
You can reset your password by the email link to you on the registered email ID.
Rewards points are redeemable through your account with every purchase you make at www.subzfresh.com. You can view your reward points in MY ACCOUNT section. You get 1 reward point with every successful order of INR 300. 1 REWARD point values INR 1.
You can view your shopping list through your cart.

Payment

Payments are accepted by credit cards, debit card, net banking and COD (cash on delivery).
Yes, GST is applicable on the products which come under the GST slab.
Payments gateway is integrated through RAZORPAY at subzfresh.
Cash on delivery means that you will be paying cash when you receive your order at your doorstep.
You will get the refund in the same account/ credit card/ debit card you used to make the purchase through within 7- 12 business days.
  • At the bottom of the checkout screen, look for “Add a promo code.”
  • Enter your code.
  • Click or tap Apply. …
  • Complete your purchase

Delivery Related

Deliveries will be between 9 AM till 7 PM
At subzfresh we have a zero human touch policy to pack our fruits and vegetables once they are washed and graded.
The vegetables and fruits are weighted using a monitorial scale and barcode will be allocated to each package separately.
The order will be delivered at your door through the delivery channel of subzfresh.
You can change your email address and phone number through email at support@subzfresh.com.
SUBZFRESH deliver their products in tri-city through pin code.
A subzfresh executive will be informing you via phone call or email if there is any delay in deliveries.
Yes, Subzfresh deliver the orders the same day. (Orders placed before 3PM).

Order Related

Deliveries are scheduled from 10 am till 7 pm.
Yes, you can change the timings via phone call or email address.
You can remove or add products in your order through phone call or what app message.
The delivery timing for every order is 3 to 5 hours. And an express delivery is available at INR 99 (additional Charges over order).
You can view your order details through MY ACCOUNT.
You can cancel your order via phone call within 15 minutes of placing the order.

Customer Related

You can contact customer service through our toll free number i.e.
Customer service can be contacted from 10 AM – 5 PM
You can send us your testimonial at support@subzfresh.com
You can contact our customer care through our support and contact us.
Yes, card number and details are required for making payment in our portal at subzfresh.com

Order Related

Not as of now. Subzfresh products are solely sold and distributed through our website subzfresh.com only.
Through advertisement on www.subzfresh.com and other means of advertisement.
Item replacement is claimable only when you raise a complaint while receiving your delivery order.
The refund will be made directly to your account which was used to place the order with 7-12 business days.
Yes, you can place bulk orders at www.subzfresh.com
You can send us your valuable suggestions via email at support@subzfresh.com